Varnam – Policies

1. Shipping Policy

• Processing Time: Orders are dispatched within 24 hours of payment confirmation.
• Delivery Timeline: Delivery across India typically takes 4–7 working days.
• Tracking: You will receive a tracking link so you can follow your parcel's journey.
• Shipping Partners: We collaborate with trusted couriers like Shiprocket, or Delhivery.

Note: Delays caused by external factors (e.g., extreme weather, strikes, or courier backlog) may occur; we will keep you informed—always.

2. COD (Cash on Delivery) Policy

• COD is available for select pin codes across India.
• A nominal COD handling fee may be charged during checkout.
• The courier will only accept the exact amount mentioned on your invoice—please keep cash ready.
• Refusing a COD order without a valid reason will lead to future COD orders being blocked for that customer.

3. Return & Exchange Policy

Our pieces are made with care, but if something isn't right…

Eligible Cases (must be reported within 24 hours of delivery):

• Damaged items
• Incorrect items delivered

Proof Required: Please send a clear unboxing video showing the outer packaging, seal, and the issue—without edits or cuts.

Approval Process:

• Once approved, we will send a replacement.
• If the original is no longer in stock, you will receive a store credit coupon code valid for 3 months.

Return Shipping Fee: If you request an exchange or return for eligible reasons, a flat ₹150 will be deducted from your store credit or refund to cover reverse shipping & reshipping.

Not Eligible for Returns/Refunds:

• Used or worn jewellery
• Change of mind or personal preference
• Products purchased during sale/clearance with no defects
• Improper care-related damage

4. Cancellation Policy

• Cancellations must be requested within 6 hours of placing your order.
• Post this window, orders are processed and cannot be modified or canceled.

5. Refund Policy

We do not offer refunds unless:

• The product is unavailable after your order.
• It is confirmed as defective before shipping.

Refunds, if applicable, will be processed via your original payment method or as store credit coupon code.

Store credit is valid for 3 months from the date of issue.

6. Privacy Policy

We collect only necessary data (name, contact, address) for order processing.

• Data is never shared or sold.
• Your personal details remain protected, secure, and encrypted.
• You may request data deletion anytime, and we will honor it.

7. Care Instructions

To keep your Varnam pieces radiant for years:

• Store in a dry pouch or box.
• Avoid exposure to water, lotions, or perfumes.
• Clean gently with a dry, soft cloth.

Note: Handcrafted pieces may show slight natural variations—each imperfection is a signature of authenticity and soul.

8. Customer Support

We believe in connection. If you need help, reach out to us personally:

• ✉︎ Email: wearvarnam@gmail.com
• 🕻 WhatsApp: +91-85708-96053

We typically respond within 24 hours with warmth, clarity, and care.

Why This Matters

• Balanced Fairness: You're protected in case of damage or mistakes.
• Clarity: No confusing terms—intent and compassion drive our policies.
• Trustworthy: We honor your faith in us with transparent and consistent support.

? Frequently Asked Questions